Last updated: 14 September 2026
This notice has been prepared under Article 10 of Turkish Personal Data Protection Law No. 6698 (“KVKK”) to inform individuals using the maintenance-support and sales-quotation forms on the website.
1. Data controller
The data controller is DMN Bilgi Teknolojileri Ltd. Şti. Address: Yakuplu Mah. Barbaros Cad. No:57, Liv Marmara Residence A Blok K:1 D:55, Beylikdüzü – İstanbul. Email: info@dmnbilgi.com.tr. Phone: +90 (212) 963 33 66.
2. Personal data processed
We may process identity data (first and last name), contact data (business email and phone), professional data (company and job title), request data (request type, topic, priority, user and location counts and your description) and transaction-security data (IP address, form submission time, request number and necessary server logs). Please do not submit special-category personal data through the form.
3. Purposes of processing
Your data is processed to receive and route your request, communicate with you, manage support and quotation processes, maintain transaction security, prevent spam or abuse, establish or protect legal rights where necessary and comply with legal obligations.
4. Collection method and legal grounds
Data is collected electronically when you complete the web form, by wholly or partly automated means. Processing relies on Article 5/2-c of KVKK where necessary for entering into or performing a contract, Article 5/2-ç for compliance with legal obligations, Article 5/2-e for the establishment, exercise or protection of a right and Article 5/2-f for DMN’s legitimate interests, provided that your fundamental rights and freedoms are not harmed. These operations are not based on explicit consent.
5. Disclosures and recipient groups
Data may be disclosed to authorised DMN personnel to handle the request; to hosting, information technology and business email providers to operate the service; and to competent public authorities where legally required. Data is not sold or provided to third parties for marketing unrelated to your request. If the service infrastructure requires an international transfer, no transfer will take place unless a condition under Article 9 of KVKK has been satisfied.
6. Retention period
Form and email records are retained for no longer than two years after the request is closed. Where statutory retention or an ongoing dispute requires additional time, only the relevant record is retained for that period and is then deleted, destroyed or anonymised.
7. Your rights under Article 11
You may ask whether your personal data is processed; request information about processing; learn its purpose and whether it is used accordingly; learn the recipients; request correction of incomplete or inaccurate data; request deletion or destruction where the conditions apply; request notification of these actions to recipients; object to a result produced exclusively by automated analysis; and claim compensation for damage caused by unlawful processing.
8. How to apply
You may submit a request identifying you and explaining your request in writing to Yakuplu Mah. Barbaros Cad. No:57, Liv Marmara Residence A Blok K:1 D:55, Beylikdüzü – İstanbul; by registered electronic mail, secure electronic signature or mobile signature; or from an email address previously provided to and recorded by DMN to info@dmnbilgi.com.tr. Additional information may be requested to verify your identity. Applications are concluded as soon as possible and no later than 30 days.